Effective Date: 19 March 2021
Last Updated: 24 April 2026
Uptech Audio Visual Solutions Ltd (“we,” “our,” “us”, “Company”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information in compliance with the EU GDPR and the Kenya Data Protection Act (2019).
1. Information We Collect
We may collect the following categories of personal data:
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Identity Data: Name, email address, phone number.
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Technical Data: IP address, browser type, device information.
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Usage Data: Pages visited, time spent on site, interactions.
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Transactional Data: Payment details (processed securely via third-party providers).
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Communications Data: Messages or inquiries you send to us
2. How We Use Your Information
We process personal data for the following purposes:
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To provide and improve our services.
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To respond to inquiries and customer support requests.
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To personalize user experience.
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To comply with legal obligations.
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To send updates, promotions, or newsletters (with your consent).
3. Legal Basis for Processing
Under GDPR and Kenya DPA, we rely on:
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Consent: For marketing communications and optional services.
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Contractual necessity: To deliver services you request.
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Legal obligation: To comply with applicable laws.
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Legitimate interests: To improve services and ensure security.
4. Data Sharing and Transfers
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We do not sell your personal data.
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We may share data with trusted service providers (e.g., payment processors, hosting providers).
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If data is transferred outside Kenya or the EU, we ensure adequate safeguards (e.g., Standard Contractual Clauses, adequacy decisions).
5. Data Retention
We retain personal data only as long as necessary:
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For service provision.
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To comply with legal obligations.
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To resolve disputes and enforce agreements.
6. Your Rights
You have the following rights under GDPR and Kenya DPA:
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Access: Request a copy of your personal data.
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Rectification: Correct inaccurate or incomplete data.
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Erasure (“Right to be Forgotten”): Request deletion of your data.
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Restriction: Limit how we process your data.
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Data portability: Receive your data in a structured format.
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Objection: Opt out of certain processing (e.g., marketing).
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Withdrawal of consent: At any time, where processing is based on consent.
To exercise these rights, contact us at: privacy@uptech.co.ke
7. Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
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Encryption of sensitive data.
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Secure servers and firewalls.
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Access controls and staff training.
8. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect data from minors without parental consent.
9. Cookies and Tracking
We use cookies and similar technologies to:
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Improve site functionality.
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Analyze usage patterns.
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Deliver personalized content.
You can manage cookie preferences via your browser settings.
10. Contact Information
If you have questions or concerns about this Privacy Policy, please contact:
Data Protection Officer (DPO) Uptech.co.ke Email: [Insert DPO Email] Phone: [Insert Phone Number]
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”